Terms of Use for Yash Institute of Pharmacy Grievance Redressal Portal

Welcome to the Yash Institute of Pharmacy’s Grievance Redressal Portal. By accessing and using this platform, users agree to abide by the following terms and conditions. These terms are intended to ensure a fair, transparent, and efficient process for all stakeholders, including students, faculty, and other affiliated members. Please read carefully before submitting any grievances.

1. Purpose of the Portal

This portal is designed to address grievances related to academic, administrative, and facility-related issues in a respectful, constructive, and timely manner.

The grievance portal is exclusively available to the Yash Institute of Pharmacy’s students, faculty, staff, and other relevant stakeholders. Unauthorized access is prohibited.

2. Eligibility

Users must be a student, faculty member, or staff affiliated with Yash Institute of Pharmacy to use this portal.

Valid login credentials are required to access the portal and submit grievances.

3. Submission of Grievances

All grievances must be submitted through the official portal with clear and relevant information.

Users are required to provide accurate details and contact information for further communication.

Users should refrain from submitting duplicate grievances to avoid processing delays.

4. Ticket-Based Tracking System

Upon submission, each grievance is assigned a unique ticket number, which users must retain for tracking purposes.

Users can monitor the progress and status of their grievance through the portal.

5. Review and Resolution Process

Grievances will be reviewed by the appropriate Grievance Redressal Committee, which will aim to resolve issues within a 30-day period, subject to the complexity of the grievance.

The committee may request additional information or documentation from the user if necessary to expedite resolution.

All communications regarding grievances will be conducted through the portal.

6. Escalation and Appeals

If a user is dissatisfied with the resolution provided, they may escalate the grievance within the portal.

Appeals are reviewed by a higher committee, and decisions made by this committee are final.

7. User Responsibilities and Conduct

Users are expected to present grievances in a respectful and constructive manner.

Misuse of the platform, including submitting false information, abusive language, or frivolous complaints, may result in restriction of access or disciplinary action.

8. Privacy and Confidentiality

All personal information and details of grievances submitted on this portal are treated with the utmost confidentiality and are accessible only to authorized personnel.

Users’ data will be managed in compliance with applicable data protection regulations.

9. Disclaimer

Yash Institute of Pharmacy is committed to addressing grievances in a fair manner but does not guarantee a specific outcome or timeline.

The Institute reserves the right to modify these terms of use as needed to improve the grievance handling process. Any changes will be communicated through the portal.

10. Limitation of Liability

The Institute is not responsible for any indirect, incidental, or consequential damages resulting from the use of the portal or reliance on grievance resolutions provided therein.

11. Contact Information

For any issues related to access or technical support, users can contact the support team through the portal or the official Yash Institute of Pharmacy contact details.

By using the Yash Institute of Pharmacy Grievance Redressal Portal, users acknowledge that they have read, understood, and agree to comply with these terms of use.